If the customer perceives the sales people to be unplanned and distant, chances are that the customer will take their business elsewhere, resulting in the expiration of a potentially profitable business recounting for the company. A persons perception is the process by which the respective(prenominal) attributes characteristics or trait to other people, this process follows the grade of observation, selection, interlingual rendition and response. However the object being sensed is another(prenominal) person, and is characteriz ed as characteristics of the perceived, char! acteristics of the beholder and the situation or context inside which the perception takes place. (Hellriegel & Slocum, Jr., 2011 p 111). Being that the majority of communications are being done within a virtual setting, the employee moldiness understand that the way they communicate is the leading factor as to how they are perceived by the customer. Other contributing factors are ones...If you call for to get a full essay, ordering it on our website: OrderEssay.net
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